By using the Reservato Service, you agree to be bound by these User Terms of Service (“Terms of Service”).

Please read the following Terms of Service carefully before using the Reservato Service. If you do not agree with the Terms of Service, please do not use the Reservato Service. These Terms of Service apply to any use of the Reservato Service and to the Purchase Agreements made hereunder. A more detailed description of the Reservato Service and information on system requirements is available at reservato.xyz

The Terms of Service are concluded between us and the User only, and not with Apple Inc., and Apple Inc. is not responsible for the Reservato App or the content thereof. You agree that Apple Inc., and Apple Inc.’s subsidiaries (“Apple”), are third party beneficiaries of the Terms of Service, and that, upon your acceptance of the Terms of Service, Apple will have the right (and will be deemed to have accepted the right) to enforce the Terms of Service against you as a third-party beneficiary thereof.

1. Definitions

Partner” means service partner who has signed a partner agreement with Reservato and who offers its products and delivery services, if applicable, through the Reservato Service.

Purchase Agreement” means an agreement for the purchase of Partner’s products and possible delivery services made on an Order. With respect to Orders placed through any other payment method of the User, the Purchase Agreement forms a binding agreement between Partner and the User. 

Reservato” means:

  • Infologic OÜ, Astangu 22, 13519 Tallinn, Estonia

Reservato App” means a digital application called Reservato provided by Reservato for natural and legal persons to order products from Reservato’s Partners.

Reservato Service” means both Reservato App and Reservato website reservato.xyz and other additional locations as mentioned at reservato.xyz.

User” or “you” means a natural person using the Reservato Service.

2. Identity of Reservato

  • Infologic OÜ, Astangu 22, 13519 Tallinn, Estonia, business ID 12807073
  • Trade name: “Reservato”,

Information about the identity and products and services of the Partners will be provided through the Reservato App and Reservato website.

3. Description of the Reservato Service

3.1. Reservato provides a platform on which the User can purchase food products and delivery services from the Partner of his/her choice.

3.2. The Partners provide the information about their products and services in the Reservato Service, including information on product prices. The sale and purchase of the Partner’s products and services may be subject to additional terms and conditions of the Partners as set out in the Reservato Service. When selecting the Partner’s products and services that the User wishes to purchase from the Partner, the User makes a binding order to purchase the products and services from the Partner on the terms and conditions presented to the User in the Reservato Service before placing the order (“the Order”). After having received the Order, Reservato will transmit the details of the Order to the Partner. When the Order is accepted by the Partner and Reservato has provided the User with an order confirmation on behalf of the Partner, the User or the Customer Organization and the Partner enter into the Purchase Agreement. Reservato will provide the User with a receipt on behalf of the Partner (unless regulation in the country where the User is located requires that the Partner provides the receipt directly to the User). For Users located in Estonia in relation to food products purchased from certain Partners: When the Order is accepted by the Partner and the order confirmation is provided to the User, the User enters into the Purchase Agreement with the Partner for the purchase of the Partner’s products.

3.3. The Partner selected by the User will prepare (and deliver, if delivery services have been provided by the Partner and ordered by the User) the products set out on the Order to the User. Reservato is not responsible or liable towards the User for the proper execution of the Purchase Agreement by the Partner.

3.4. After the Order has been placed by the User, the Order cannot be canceled by the User. You cannot withdraw or cancel an Order for products or delivery services once you have placed it. Prior to placing an Order for a product or service, you should carefully review your selection.

4. User Accounts

4.1. You have a limited, non-exclusive, non-transferable, and non-sublicensable right to use the Reservato Service in the form offered to you by us from time to time solely for the purposes set out herein. The license granted to the User for the iOS Reservato App downloaded from Apple’s App Store is further limited to a license to use the Reservato App on any Apple-branded products that the User owns or controls and as permitted by the Usage Rules set forth in the App Store Terms of Service and these Terms of Service.

4.2. In order to use the Reservato Service, the User must create a user account by following the registration instructions in the Reservato Service. The Reservato Service credentials are personal (unless otherwise agreed between Reservato and the Customer Organization). The User shall ensure that any user account credentials and equivalent information required to access the user account of the User or the Customer Organization are kept confidential and used in a secure manner not accessible by third parties. A User may have only one personal user account.

4.3. Where it is suspected that any unauthorized person has become aware of a User’s user account credentials or has access to the user account of the User, the User shall immediately inform Reservato thereof. The User shall be responsible for any use of the Reservato Service and any activity under the user account of the User.

4.4. In order to use the Reservato Service, you must submit valid credit card or other payment method information to Reservato. Reservato does not store information of your payment instrument, as this is done by a third-party payment service provider used by Reservato. You agree to pay for all purchases arising from your use of the Reservato Service. You must keep the credit card and other payment information that you have submitted to your user account updated.

5. Payments

5.1. Reservato does not collect payments from the Users on behalf of the Partner. The User’s payment obligation shall arise upon placing an Order through the Reservato Service.

5.2. The User may fulfill this payment obligation only by using the relevant online payment method provided in the Reservato Service. When the User has paid the purchase price to Partner, the User has fulfilled its payment obligation towards the Partner.

5.3. The payment will be automatically charged from the User’s credit card, upon placing an Order through the Reservato Service. Reservato uses a third-party payment service provider for the processing of payments.

6. Delivery of an Order

6.1. If the User orders the delivery of the Order through the Reservato Service, the Order will be delivered to the location confirmed by the User in the Reservato Service. The User also has to provide a street address for the confirmed location in the Reservato Service. Delivery services are provided by the Partner to the User.

6.2. The User must be available to receive calls at the phone number the User has submitted to the Reservato Service. If the phone number provided by the User cannot be reached, the delivery may be canceled by the Partner.

6.3. The User may place an Order to be delivered as soon as possible (standard delivery method) or by pre-ordering a certain delivery time.

6.4. Standard delivery option: The User must be present at the confirmed location set out in the Order between the time of making the Order until the products set out in the Order have been received. If the User is not available at the location he/she has confirmed within five minutes of the arrival of the delivery of the ordered products and the User does not respond after two contact attempts by the courier making the delivery, the delivery may be canceled by the Partner.

6.5. “Pre-order” delivery option: the User must be present at the confirmed location between ten minutes prior to the pre-ordered delivery time until the moment of delivery in order to receive the Order.

7. Picking up and collecting an Order at the Partner’s point of sale

7.1. If the User has not ordered delivery of the Partner’s products set out in the Order, but the collection at the Partner’s point of sale, the products can be collected at the point of sale of the Partner the User has chosen in connection with the Order. The User will receive a separate electronic confirmation when the products are ready for collection. The Partner or Reservato may set conditions for the identification of the User when picking up the products set out in the Order.

7.2. The Partner shall retain the ordered products for 60 minutes after the Partner has notified the User that the Order is ready for collection. However, this obligation is limited to the opening hours of the particular Partner’s point of sale and the Order has to be collected before the closing time of said point of sale of the Partner.

8. Time estimates

8.1. Any delivery time or pick-up time or other time estimate communicated to the User by the Partner in the Reservato Service are only estimated times. There is no guarantee that the Order will be delivered or available for pick-up at the estimated time. Delivery times of the products may also be affected by factors such as traffic jams, rush hours, and weather conditions.

9. Intellectual Property Rights

9.1. All Intellectual Property Rights in or related to the Reservato Service and thereto related documentation and all parts and copies thereof shall remain exclusively vested with and be the sole and exclusive property of Reservato and/or its subcontractors/licensors. “Intellectual Property Rights” shall mean copyrights and related rights (including database and catalog rights and photography rights), patents, utility models, design rights, trademarks, tradenames, trade secrets, know-how, and any other form of registered or unregistered intellectual property rights.

9.2. These Terms of Service do not grant the User any Intellectual Property Rights in the Reservato Service and all rights not expressly granted hereunder are reserved by Reservato and its subcontractors/licensors.

9.3. Apple shall not be responsible for any investigation, defense, settlement or discharge of any claim that the iOS Reservato App or your use of it infringes any third party intellectual property right.

10. Additional Provisions for use of the Reservato Service

10.1. The Reservato Service is only available to persons of the age of 18 years or older.

10.2. The User shall observe all applicable rules and regulations when using the Reservato Service, including the purchase of alcohol and tobacco. To the extent delivery of alcohol is available in the country where the User is located, the User may be refused delivery of alcoholic beverages in case he/she is unable to provide a valid photo ID to Partner’s courier delivering the Order proving that the User is at least 18 years of age.

10.3. Reservato is constantly developing the Reservato Service and Reservato may change or remove different parts of the Reservato Service, including features, the products and Partners available in the Reservato Service in part or in whole.

10.4. By using the Reservato Service, the User may encounter content or information that might be inaccurate, incomplete, delayed, misleading, illegal, offensive or otherwise harmful. Reservato generally does not review content provided by the Partners. Reservato is not responsible for third parties’ (including the Partners’) content or information or for any damages arising as a result of the use of or reliance on it.

10.5. You shall be responsible for obtaining and maintaining any devices or equipment (such as telephones) and connections needed for access to and use of the Reservato Service and all charges related thereto.

10.6. The User will not: (i) use or attempt to use another person’s personal Reservato account and/or access another person’s personal payment data through the Reservato Service or use another person’s personal payment cards when using the Reservato Service, without consent of that other person; (ii) copy, modify or create derivative works of the Reservato Service or any related technology; (iii) reverse engineer, decompile, disassemble, decipher or otherwise attempt to derive the source code for the Reservato Service or any related technology, or any part thereof; (iv) remove any copyright, trademark or other proprietary rights notices contained in or on the Reservato Service; (v) remove, cover or obscure any advertisement included on the Reservato Service; (vi) collect, use, copy, or transfer any information obtained from the Reservato Service without the consent of Reservato; (vii) use bots or other automated methods to use the Reservato Service; (viii) create a Reservato account using a fake identity or an identity of another person; or (ix) access the Reservato Service except through the interfaces expressly provided by Reservato, such as the Reservato App and Reservato Website.

10.7. Reservato is entitled to remove a User from the Reservato Service with immediate effect and/or refuse or cancel any Orders from a User if: (i) the User abuses the Reservato Service or causes any harm or detriment to the use of the Reservato Service or the Partners or Reservato or Reservato’s employees, (ii) Reservato has a reasonable belief of fraudulent acts by the User when using the Reservato Service, (iii) the User places a false Order (for example by not paying or by not being present on the delivery or collection location in order to receive the Order) or otherwise fails to comply with his obligations arising from these Terms of Service; (iv) there is reasonable doubt about the correctness or authenticity of the Order. If Reservato cancels an Order that has already been paid for, Reservato shall transfer that amount into the same user account as the one from which the payment was made by the User.

10.8. The controller of the personal data collected about Users is Infologic OÜ, unless otherwise indicated. Infologic OÜ shall process any personal data collected from the User in accordance with Reservato Privacy Statement.

10.9. The User must comply with applicable third-party terms of agreement when using the Reservato App or the Reservato Service.

10.10. The User represents and warrants that (i) he/she is not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (ii) he/she is not listed on any U.S. Government list of prohibited or restricted parties.

11. Term and termination

11.1. These Terms of Service are in force as a binding agreement between Reservato and the User until further notice as long as the User is using the Reservato Service. 

11.2. The User can discontinue the use of the Reservato Service at any time. Reservato can discontinue providing the Reservato Service permanently or temporarily at any time.

12. Complaints

12.1. Please note that the Reservato Service may at any time be interrupted or permanently discontinued. The Reservato Service may also be temporarily suspended. Do not use the Reservato Service for backing up any data.

12.2. The Partner is committed to prepare the Order in accordance with the features ordered by the User and within the time shown on the Reservato Service. If there are any defects in the (delivery of the) Order, the User may contact either the customer service of Reservato, acting on behalf of Partner, through the in-app customer support chat or at support@reservato.xyz or the Partner directly.

12.3. The Partner is solely liable for any defects in the contents and preparation of the Order or other shortcomings in the performance of the Purchase Agreement.

12.4. The User who has discovered shortcomings in the performance of the Purchase Agreement must submit any complaints to Reservato or the Partner without delay, with clear descriptions of said shortcomings.

12.5. Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the Reservato App. To the extent that any maintenance or support is required by applicable law, we, not Apple, shall be obligated to furnish any such maintenance or support. To the extent any warranty exists under law that cannot be disclaimed, we, not Apple, shall be solely responsible for such a warranty. We, not Apple, are responsible for addressing any claims of the User or any third party relating to the iOS Reservato App or the User’s possession and/or use of the iOS Reservato App, including, but not limited to: (i) product liability claims; (ii) any claim that the iOS Reservato App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection, privacy, or similar legislation, including in connection with the iOS Reservato App’s use of the HealthKit and HomeKit frameworks.

13. Applicable Law and Dispute Resolution

13.1. These Terms of Service shall be governed by and construed in accordance with the laws of Estonia.

13.2. If you are a consumer, please note that you cannot be deprived of the rights granted to you by the mandatory consumer protection laws of your country of domicile. 

13.3. Disputes arising from these Terms of Service shall be resolved by the district court of Tallinn. A consumer may, however, always institute proceedings in the competent court of its domicile. If you are a User domiciled in the EU, you and Reservato may also use the ODR platform managed by the European Commission to settle disputes. This platform can be found on ec.europa.eu/odr. You may also refer a dispute to the consumer disputes board or other corresponding out-of-court institution in your domicile (such as the Finnish Consumer Disputes Board,  https://www.ttja.ee/et, in Estonia).

14. Amendments

14.1. These User Terms of Service are subject to amendments.

14.2. Reservato shall publish the amended User Terms of Service at the Reservato Website and shall inform the User that the Reservato Terms of Service have been amended on the Reservato Service or by email to the email address submitted to the Reservato Service by the User. If the User does not agree to any amended Reservato Terms of Service, he/she shall discontinue the use of the Reservato Service.

15. Assignment

15.1. Reservato shall be entitled to assign all or any of its rights or obligations hereunder in whole or part to an affiliate or successor or to a purchaser or acquirer of its business assets relating to Reservato Service without the User’s prior consent.

15.2. The User shall not be entitled to assign any of its rights or obligations hereunder in whole or part.

*****

Updated 25.07.2019 

RESERVATO PRIVACY STATEMENT

Infologic OÜ (“we”) process personal data of their users of Reservato’s ordering services (“Reservato App”) and the visitors of the website reservato.xyz (“Website”).

In this Privacy Statement, the word “Reservato Services” refers jointly to the Website and the Reservato App. In this Privacy Statement, the word “User” or “you” refers jointly to our companies’ customers, representatives and other authorized users of our customer organizations, potential customers and the users of the Reservato Services.

Our Privacy Statement explains, for example, the types of personal data we process, how we process the personal data and how you may exercise your rights as a data subject (e.g. right to object, right of access).

Some of our services might be subject to a separate privacy policy. If a separate privacy policy applies to a particular service, we will post it in connection with the service in question.

This Privacy Statement may be updated from time to time in order to reflect the changes in data processing practices or otherwise. You can find the current version on the Website. We will not make substantial changes to this Privacy Statement or reduce the rights of the Users under this Privacy Statement without providing a notice thereof.

1. DATA CONTROLLER(S)

This Privacy Statement applies to processing of personal data carried out by Reservato.

In relation to the processing of personal data of Users, Infologic OÜ is acting as a data controller. This means that Infologic OÜ determine the purposes for and means by which personal data is processed.

2. RESERVATO’S CONTACT DETAILS

Name: Infologic OÜ
Business ID: 12807073
Correspondence address: Astangu 22, 13519 Tallinn, Estonia
E-mail address: support@reservato.xyz
reservato.xyz

Contact person:

3. PERSONAL DATA PROCESSED AND SOURCES OF DATA

The personal data collected and processed by us can be divided into two general data categories: User Data and Analytics Data.

User Data

User Data is personal data collected directly from you. We may collect User Data from our Users in a variety of ways, including, when Users register to the Reservato Services, subscribe to a newsletter or fill out a form. Further, please note that we also collect details of any transactions and payments you carry out through the Reservato Services.

User Data that is necessary in order to use the Reservato Services

The following personal data collected and processed by us is necessary in order for a proper performance of the contract between you and us.

When you register to the Reservato Services and create a user account, you need to provide us with the following information:

  • full name
  • telephone number
  • email address 
  • information relating to your payment instrument(s) such as the number of your payment instrument(s) and the expiration date of your payment instrument(s) (required for the purposes of ordering food products via the Reservato Services, however not stored by Reservato, since Reservato uses a third-party payment service provider for processing of payments)

User Data you give us voluntarily

Your user or customer experience may be enhanced by providing us with the following information: 

Additional Account Information:

  • a picture
  • delivery address
  • location data (if you consent to the processing of your location data)
  • other information you provide either when creating a user account or later when modifying your account profile

Other Information. We may also process other information provided by you voluntarily such as:

  • information you provide when rating our services
  • marketing opt-ins and opt-outs
  • information you provide by phone or in email or chat correspondence with us, including call recordings of your calls with our customer service 

In addition to User Data collected from you, we process certain personal data that third-party service providers provide about you. 

If you connect or login to your account with Facebook, Facebook shares with us personal information about you such as your profile picture, a sample of your Facebook friends and your Facebook ID. 

Analytics Data

Although we do not normally use Analytics Data to identify you as an individual, you can sometimes be recognized from it, either alone or when combined or linked with User Data. In such situations, Analytics Data can also be considered personal data under applicable laws and we will treat such data as personal data.

We may automatically collect the following Analytics Data when you visit or interact with the Reservato Services:

Device Information. We collect the following information relating to the technical device you use when using the Reservato Services:

  • device and device identification number, device IMEI
  • country
  • IP address
  • browser type and version
  • operating system
  • Internet service providers
  • advertising identifier of your device
  • visitor identifier

Usage Information. We collect information on your use of the Reservato Services, such as:

  • time spent on the Reservato Services 
  • interaction with the Reservato Services
  • information on your orders made through the Reservato Services
  • the URL of the website you visited before and after visiting the Reservato Services
  • the time and date of your visits to the Reservato Services
  • the sections of the Reservato Services you visited
  • the products you searched for while using the Reservato Services

Cookies

We use various technologies to collect and store Analytics Data and other information when the Users visit the Reservato Services, including cookies and web beacons.

Cookies are small text files sent and saved on your device that allows us to identify visitors of the Reservato Services and facilitate the use of the Reservato Services and to create aggregate information of our visitors. This helps us to improve the Reservato Services and better serve our Users. The cookies will not harm your device or files. We use cookies to tailor the Reservato Services and the information we provide in accordance with the individual interests of our Users. 

The Users may choose to set their web browser to refuse cookies, or to alert when cookies are being sent. For example, the following links provide information on how to adjust the cookie settings on some popular browsers: 

Safari
Google Chrome
Internet Explorer
Mozilla Firefox

Please note that some parts of the Reservato Services may not function properly if use of cookies is refused.

A web beacon is a technology that allows identifying readers of websites and emails e.g. for identifying whether an email has been read. 

Web analytics services

The Reservato Services use Google Analytics and other web analytics services to compile Analytics Data and reports on visitor usage and to help us improve the Reservato Services. For an overview of Google Analytics, please visit Google Analytics. It is possible to opt-out of Google Analytics with the following browser add-on tool: Google Analytics opt-out add-on.

Advertising and visitor identifiers

The Reservato Services use pseudonymized identifiers to track and predict your app and service usage and preferences.

You can opt-out of the use of these identifiers by changing your operating system settings as follows:

Advertising identifiers can be disabled on iOS mobile devices by turning on the Limit Ad Tracking tab (Settings → Privacy → Advertising → Limit Ad Tracking). For an overview and more information on the advertising identifier, please see Apple Advertising and Privacy site.

Reservato visitor identifiers can be disabled on iOS and Android mobile devices by changing your settings (for iOS: Settings → Reservato → Reservato settings → Limit Tracking, and for Android: Reservato application → Profile tab → Settings icon in the top-right corner).

4. PURPOSES AND LEGITIMATE GROUNDS FOR THE PROCESSING OF YOUR PERSONAL DATA

Purposes

There are several purposes of the processing of your personal data by Reservato:

To provide the Reservato Services and carry out our contractual obligations (legal ground: performance of a contract and legitimate interest)

Reservato processes your personal data to be able to offer the Reservato Services to you under the contract between you and Reservato. 

We use the data for example to handle your payments or any refunds (where applicable) and to provide our partners (the vendors and courier partners) with the information necessary for the preparation or delivery of your order. If you contact our customer service, we will use the information provided by you to answer your questions or solve your complaint. 

For our legal obligations (legal ground: compliance with a legal obligation)

Reservato processes data to enable us to administer and fulfill our obligations under law. This includes data processed for complying with our bookkeeping obligations and providing information to relevant authorities such as tax authorities.

For claims handling and legal processes (legal ground: legitimate interest)

Reservato may process personal data in relation to claims handling, debt collection and legal processes. We may also process data for the prevention of fraud, misuse of our services and for data, system and network security.

For customer communication and marketing (legal ground: legitimate interest)

Reservato processes your personal data to contact you regarding the Reservato Services and to inform you of changes relating to them. Your personal data are also used for the purposes of marketing the Reservato Services to you. 

For quality improvement and trend analysis (legal ground: legitimate interest)

We may also process information about your use of the Reservato Services to improve the quality of the Reservato Services e.g. by analyzing any trends in the use of the Reservato Services. In order to ensure that our services are in line with your needs, personal data can be used for things like customer satisfaction surveys. When possible, we will do this using only aggregated, non-personally identifiable data.

Legal grounds for processing

Reservato processes your personal data to perform our contractual obligations towards you and to comply with legal obligations. Furthermore, we process your personal data to pursue our legitimate interest to run, maintain, and develop our business and to create and maintain customer relationships. When choosing to use your data on the basis of our legitimate interests, we weigh our own interests against your right to privacy and e.g. provide you with easy to use opt-out from our marketing communications and use pseudonymized or non-personally identifiable data when possible.

In some parts of the Reservato Services, you may be requested to grant your consent for the processing of personal data. In this event, you may withdraw your consent at any time.

5. TRANSFER TO COUNTRIES OUTSIDE EUROPE

Reservato stores your personal data primarily within the European Economic Area. However, we have service providers in several geographical locations. As such, we and our service providers may transfer your personal data to, or access it in, jurisdictions outside the European Economic Area or the User’s domicile. 

We will take steps to ensure that the Users’ personal data receives an adequate level of protection in the jurisdictions in which they are processed. We provide adequate protection for the transfers of personal data to countries outside of the European Economic Area through a series of agreements with our service providers based on the Standard Contractual Clauses or through other appropriate safeguards, such as the Privacy Shield Framework

More information regarding the transfers of personal data may be obtained by contacting us on any of the addresses indicated above. 

6. RECIPIENTS

We only share your personal data within the organization of Reservato if and as far as reasonably necessary for the purposes of this Privacy Statement.

We do not share your personal data with third parties outside of Reservato’s organization unless one of the following circumstances applies:

For the purposes set out in this Privacy Statement and to authorized service providers

To the extent that third parties (such as vendors which prepare your order, our courier partners who deliver your order) need access to personal data in order for us to perform the Reservato Services, we provide such third parties with your data. Furthermore, we may provide your personal data to our affiliates or to authorized service providers who perform services for us (including data storage, accounting, sales and marketing) to process it for us and to payment service providers to process your payments to us.

When data is processed by third parties on behalf of Reservato, Reservato has taken the appropriate contractual and organizational measures to ensure that your data are processed exclusively for the purposes specified in this Privacy Statement and in accordance with all applicable laws and regulations and subject to our instructions and appropriate obligations of confidentiality and security measures.

Please bear in mind that if you provide personal data directly to a third party, such as through a link in the Reservato Services, the processing is typically based on their policies and standards.

For legal reasons and legal processes

We may share your personal data with third parties outside Reservato if we have a good-faith belief that access to and use of the personal data is reasonably necessary to: (i) meet any applicable law, regulation, and/or court order; (ii) detect, prevent, or otherwise address fraud, crime, security or technical issues; and/or (iii) protect the interests, properties or safety of Reservato, the Users or the public as far as in accordance with the law. When possible, we will inform you about such processing.

For other legitimate reasons

If Reservato is involved in a merger, acquisition or asset sale, we may transfer your personal data to the third party involved. However, we will continue to ensure the confidentiality of all personal data. We will give notice to all the Users concerned when the personal data are transferred or become subject to a different privacy statement. 

With your explicit consent

We may share your personal data with third parties outside Reservato when we have your explicit consent to do so. You have the right to withdraw this consent at all times free of charge by contacting us.

7. STORAGE PERIOD

Reservato does not store your personal data longer than is legally permitted and necessary for the purposes of providing the Reservato Services or the relevant parts thereof. The storage period depends on the nature of the information and on the purposes of processing. The maximum period may therefore vary per use.

Most personal data relating to a User’s user account with the Reservato Services will be deleted after a period of 90 days have lapsed after the User has deleted its user account with the Reservato Services. Thereafter, a part of the personal data relating to a User’s user account with the Reservato Services may be stored only as long as such processing is required by law or is reasonably necessary for our legal obligations or legitimate interests such as claims handling, bookkeeping, internal reporting and reconciliation purposes. All personal data relating to a User’s user account with the Reservato Services will be deleted within a period of 10 years after the User has deleted its user account with the Reservato Services, with the exception of personal data required in certain rare situations such as legal proceedings.

We will store Analytics Data of Users that do not have an account with the Reservato Services for a period of 90 days.

8. YOUR RIGHTS

Right of access

You have the right to access and be informed about your personal data processed by us. We give you the possibility to view certain data through your user account with the Reservato Services or request a copy of your personal data.

Right to withdraw consent

In case the processing is based on a consent granted by the User, the User may withdraw the consent at any time free of charge. Withdrawing a consent may lead to fewer possibilities to use the Reservato Services. The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

Right to rectify

You have the right to have incorrect or incomplete personal data we have stored about you corrected or completed by contacting us. You can correct or update some of your personal data through your user account in the Reservato Services. 

Right to erasure

You may also ask us to delete your personal data from our systems. We will comply with such request unless we have a legitimate ground to not delete the data. 

Right to object

You may have the right to object to certain use of your personal data if such data are processed for other purposes than necessary for the performance of the Reservato Services or for compliance with a legal obligation. If you object to the further processing of your personal data, this may lead to fewer possibilities to use the Reservato Services.

Right to restriction of processing

You may request us to restrict processing of personal data for example when your data erasure, rectification or objection requests are pending and/or when we do not have legitimate grounds to process your data. This may, however, lead to fewer possibilities to use the Reservato Services.

Right to data portability

You have the right to receive the personal data you have provided to us yourself in a structured and commonly used format and to independently transmit those data to a third-party.

How to use your rights

The abovementioned rights may be used by sending a letter or an e-mail to us on the addresses set out above, including the following information: the full name, address, e-mail address and a phone number. We may request the provision of additional information necessary to confirm the identity of the User. We may reject or charge requests that are unreasonably repetitive, excessive or manifestly unfounded. 

9. DIRECT MARKETING

The User has the right to prohibit us from using the User’s personal data for direct marketing purposes, market research and profiling made for direct marketing purposes by contacting us on the addresses indicated above or by using the functionalities of the Reservato Services or the unsubscribe possibility offered in connection with any direct marketing messages.

10. LODGING A COMPLAINT

In case the User considers our processing of personal data to be inconsistent with the applicable data protection laws, the User may lodge a complaint with the local supervisory authority for data protection in Estonia, the Data Protection Ombudsman (aki.ee). Alternatively, the User may lodge a complaint with the local supervisory authority for data protection of the User’s country of domicile. 

11. INFORMATION SECURITY

We use administrative, organizational, technical, and physical safeguards to protect the personal data we collect and process. Measures include for example, where appropriate, encryption, pseudonymization, firewalls, secure facilities and access right systems. Our security controls are designed to maintain an appropriate level of data confidentiality, integrity, availability, resilience and ability to restore the data. We regularly test the Reservato Services, systems, and other assets for security vulnerabilities.

Should despite of the security measures, a security breach occur that is likely to have negative effects to the privacy of the Users, we will inform the relevant Users and other affected parties, as well as relevant authorities when required by applicable data protection laws, about the breach as soon as possible.